01
Technical Feasibility Check
Sensei collects data from OSS/BSS, checks ports and routes, and forms a ready answer to the ticket.
Before2-3 days
→After10 min
Sensei Platform
AI Employee
from 2 days to 10 minutes
Sensei is a virtual employee that lives on-premise inside your perimeter. Connects to CRM, OSS/BSS, NMS and billing and returns ready results. Data never leaves your perimeter.
2-3 days → 10 min
Ticket processing speed
Hundreds hrs/mo
Saved on routine
100% on-prem
Inside your infrastructure
sensei · ticket #ISS-054
liveAI Task Analyst
Trusted by telecom operators
Problems → SolutionsWhat business processes can you
What business processes can you
optimize with Sensei
Every day engineers and operators spend hours on routine tasks that Sensei completes in minutes — within your regulations, under your audit.
02
L1 Incident Analysis
Context gathering, prioritization, recommendations — automatically. The engineer gets a ready action plan.
Before40 min
→After5 min
03
Subscriber Service Routine
Customer card, request history, response preparation — without switching between systems.
Before200+ hrs/mo
→After20 hrs
04
Windows Needed per Task
Sensei navigates the systems itself and returns the result to your familiar interface.
Before8 systems
→After1 chat
05
Your Task
Describe your task and we'll explain how Sensei can help solve it
Platform Architecture
One agent between your business and all your systems
Sensei lives inside the company's secure perimeter. Accepts tasks via familiar channels, accesses internal systems, and returns ready results. Nothing leaves the perimeter.
company perimeter
Sensei.
CRM
OSS/BSS
NMS
NetBox
Jira
Telegram
Trello
MiroAutomation Areas
What tasks Sensei takes on
- 01Technical ChecksConnectivity, equipment, ports and route verification. Answer with full justification.
- 02L1 IncidentsData collection for the incident, SLA prioritization, recommendations for the operator.
- 03Subscriber ServiceCustomer card, request history, first-line response template.
- 04Commercial BlockTariff reconciliations, billing operations, service replies and documents.
- 05IntegrationsCRM, OSS/BSS, NMS, NetBox, billing, ticketing systems.
How It Works
Simple. Fast. Secure.
Four steps from task to ready result.
01
Assign a Task
Through a ticket, service desk, messenger, or voice. The familiar way for the team.
TicketMessengerVoice
02
Sensei Connects
To your internal systems — inside the company's secure perimeter.
CRMOSS/BSSNMSNetBoxBilling
03
Analyzes Context
Collects data, checks regulations, evaluates parameters. Data stays inside.
100% of data stays inside your infrastructure
04
Returns the Result
Ready answer to a ticket, report, letter, or card. Critical actions require human confirmation.
AnswerReportCardDocument
Closed Perimeter
Everything your security team needs — already built into the platform
Air-gapped
Works without internet access — Sensei lives entirely within your perimeter.
RBAC
Role-based access control — each agent acts strictly within its assigned permissions.
Audit
Logging of all prompts and actions — the event stream goes to your SIEM.
Standards Compliance
Sensei architecture is designed to meet the requirements of international information security standards.
ISO 27001ISMS
SOC 2Type II
OWASP ASVSLevel 2
Frequently Asked Questions
FAQ
If your security team still has open questions — we are ready to provide an architecture document and conduct a security review.
Where does customer and employee data go?
Nowhere. Sensei works in your on-premise perimeter. No outgoing connections to the external internet, no external LLM providers, no telemetry from us.
Which LLMs are used and where do they run?
Locally deployed open-source models on your hardware. We support Llama 3, Qwen within the perimeter. External API services (OpenAI, Anthropic) are not used.
What can Sensei do autonomously?
Only what is permitted by your regulations. By default — reading and preparing a response. Any changes in the system require human confirmation or explicit permission in the policy.
How is Sensei's access to systems controlled?
Standard service account with minimum privileges. Access to CRM, OSS/BSS, NMS is assigned by your admin on a least-privilege basis. Revoked with one click.
Can every action be tracked?
Yes. Full audit log for every request: which systems were queried, what data was read, what changes were proposed or made. The log integrates with your SIEM.
How is the platform updated? What about the delivery pipeline?
Images are delivered according to your regulations — DEV → STAGE → PROD. No forced updates. Each release passes your security checks before deployment.
Still have questions?
We'll walk you through the architecture, conduct a security review, and answer everything personally.
Cases
What Sensei already does in telecom
Five roles in which the AI employee replaces routine: from incident analysis and technical checks to configs and network and subscriber analytics.
Team
34 AI experts
The expertise of ICEROCK specialists in artificial intelligence plays a key role in creating innovative solutions.
Vlad Pakhomov
co-founder
Shapes Sensei's product strategy and helps connect customer business goals with the capabilities of the AI platform.
Alexander Pogrebnyak
CEO
Provides strategic vision for what business challenges AI is being built to solve, and secures the necessary resources for the project.
Alexey Mikhailov
AI Architect
Designs the fundamental technical structure of the entire AI system, ensuring its scalability and reliability.
Stanislav Karakovsky
Head of Web Development
Responsible for building user interfaces and APIs across the entire platform.
Client Reviews
What they say after deploying Sensei AI Agent
Stories from telecom operators who have integrated Sensei into their processes — from technical checks to subscriber service.
Network fault diagnostics that used to occupy our NOC team for days now resolve in under 15 minutes. Sensei sits entirely within our infrastructure — our compliance team signed off without a single objection.
Markus Brenner
VP of Network Operations, TLV
We went from pilot to production in four weeks. Call-centre ticket volume dropped by 40% in the first month — Sensei handles routine subscriber queries before they even reach an agent.
Sophie Leclercq
Head of Customer Experience, EuLink
OSS/BSS integration was smoother than any vendor tool we have deployed in the past five years. Incident correlation across three systems now happens automatically — engineers get a clear action plan, not raw logs.
Rafael Costa
Director of Technology, Televo
The on-premise deployment model was the deciding factor for us. Data sovereignty is non-negotiable in our region, and Sensei delivered exactly that — no external API calls, no telemetry leaving our perimeter.
Anna Eriksson
Chief Information Security Officer, Eurion
Network fault diagnostics that used to occupy our NOC team for days now resolve in under 15 minutes. Sensei sits entirely within our infrastructure — our compliance team signed off without a single objection.
Markus Brenner
VP of Network Operations, TLV
We went from pilot to production in four weeks. Call-centre ticket volume dropped by 40% in the first month — Sensei handles routine subscriber queries before they even reach an agent.
Sophie Leclercq
Head of Customer Experience, EuLink
OSS/BSS integration was smoother than any vendor tool we have deployed in the past five years. Incident correlation across three systems now happens automatically — engineers get a clear action plan, not raw logs.
Rafael Costa
Director of Technology, Televo
The on-premise deployment model was the deciding factor for us. Data sovereignty is non-negotiable in our region, and Sensei delivered exactly that — no external API calls, no telemetry leaving our perimeter.
Anna Eriksson
Chief Information Security Officer, Eurion
Get Started
Request a Demonstration
Leave your contacts — we'll prepare an implementation scenario for your processes and show how Sensei solves your business tasks.
On-premise, no data export
Data stays within your perimeterPilot in 2–4 weeks
Quick launch on the first processMeasurable result
Effect visible from the first process